These Terms & Conditions (“Terms”) govern your use of the JoyR1der platform, apps and website (the “Service”). Please read them with our Privacy Policy. By using the Service you agree to these Terms.
★ Test environment (test.joyr1der.com)
1. Acceptance
2. Eligibility & age
3. Your account
4. Roles on JoyR1der
4A. Volunteer Moderator Terms
5. Clicks & virtual currency
6. Events, sessions & refunds
7. Host & promoter earnings
7A. Hosts who use JoyR1der for business
8. Hosted content & storage
9. Advertising
10. Content & acceptable use
11. Intellectual property
12. Moderation & enforcement
13. Privacy
14. Disclaimers
15. Limitation of liability
16. Indemnity
17. Suspension & termination
18. Governing law & disputes
19. Changes
20. General
21. Contact
By accessing or using the Service you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm you have authority to bind it.
You are responsible for your account credentials and for activity under your account. Keep your details accurate. Tell us immediately at legal@joyr1der.com of any unauthorised use. We are not liable for losses caused by your failure to keep your credentials secure, to the extent permitted by law. You may not transfer your account, impersonate others, or create an account to evade a ban.
All account holders are verified to be 18 or older. Privileged roles are granted by us — not freely self-selected.
| Role | What it is | Key obligations |
|---|---|---|
| Rider | Any user who watches, joins or interacts with events (as a paying “directing” rider). | Follow these Terms and community rules; pay for what you use. |
| Host (18+, age-checked) | A user who creates and broadcasts events and earns Clicks. | Complete the free age-check selfie before going live (government ID is only needed to receive a payout), and accept that a frame from your camera is age-checked each time you go live; deliver what you advertise; comply with content rules; you are responsible for your own tax obligations on earnings. |
| Promoter (18+) | A user a host links to promote their events for a commission. | Promote lawfully and accurately; commission is host-set (1–50% of the host’s share). |
| Moderator (18+) | A trusted, designated user who reviews reports (community, senior or official tiers) or helps a host moderate their event. Community and senior moderators, and people who moderate an event for its host, are unpaid volunteers. Official moderators are JoyR1der staff. | Accept and follow the Volunteer Moderator Terms (section 4A), including confidentiality and a duty to escalate illegal and child-safety content; act fairly and without conflict. Moderators of every tier (community, senior or official) must pass a government-ID check, which is free — JoyR1der pays for it — and their moderator powers pause while an age check we have asked of them is pending. (Moderating an event for its host needs only the free age-check selfie.) |
| Advertiser (18+) | A business that funds and runs age-restricted (18+) ad campaigns on our system. | Comply with the advertiser terms; fund a prepaid wallet; pass our review and verification; advertise lawfully. |
We may approve, decline, suspend or revoke any privileged role (host, promoter, moderator, advertiser) at our discretion, including for safety or policy reasons.
These terms apply to everyone who moderates on JoyR1der as a volunteer: community and senior moderators (also called Community Guardians), and anyone a host asks to moderate their event. Community and senior moderators accept them in the app before they start reviewing, and again when we change them; by agreeing to moderate an event for a host, you accept them too. Official moderators are JoyR1der staff (at launch, that is only our founder); they are not volunteers and these terms do not apply to them.
“Clicks” are the virtual currency of the Service. There are two kinds:
The “ℂ” symbol is a proprietary mark for JoyR1der’s in-app virtual currency only. It is NOT real-world money and does NOT represent any national or fiat currency. “ℂ” denotes Clicks as defined in these Terms; Bonus Clicks are a separate promotional balance, also defined below. Both are a limited, revocable licence to use a feature of the Service and have no value outside it (except that earned Clicks may be redeemed for a payout as described below).
Clicks are a limited, revocable, non-transferable licence to use a feature of the Service — not money, a bank deposit, or a stored-value or e-money instrument, and they earn no interest. You cannot send or transfer Clicks or Bonus Clicks to another user. You spend them on what hosts and JoyR1der offer. Buying something for a friend (for example a seat, their entry to an event or a membership) pays the host or JoyR1der, not your friend. The only payment you can make directly to another person is a tip or gift to the host (or a co-host) of a live event you are in at the time. To the maximum extent permitted by law, Click purchases are final and non-refundable except where a refund is required by law (including the right of withdrawal described below) or expressly offered by us. If a purchase is charged back or reversed, we may reclaim the corresponding Clicks, and your balance may go negative until the shortfall is cleared. We may change Click pricing, features and promotional grants at any time.
No farming, laundering or collusion — and our claw-back right. Bonus and promotional grants are provided to be spent on the Service by the person we grant them to. You must not use multiple or fake accounts, bots or automation to collect grants or Bonus; funnel Bonus or Clicks between accounts you control or through colluding accounts; route grants to a single recipient; rig earnings, auctions, votes or bookings; or attempt to convert non-cashable Bonus into a payout. We continuously monitor the Clicks ledger for these patterns, and where we reasonably detect them we may act automatically and without prior notice: require you to complete a live selfie or government-ID check before a payment or payout completes; hold (quarantine) suspect Bonus until you verify; and reverse, cancel or claw back any grants, Bonus, earnings or balances obtained or moved through farming, laundering or collusion — even after they have been credited or spent, in which case your balance may go negative until the shortfall is cleared. Serious or repeated abuse may result in loss of the balances involved and closure of the accounts involved. This right is in addition to our rights in section 12 and applies alongside our Code of Conduct. Nothing here limits any non-excludable rights you have by law.
To protect you and the Service from fraud and money laundering, the amount of Clicks you can buy and the amount you can spend in any rolling 24-hour period is capped, and the caps rise as you verify more. After the free selfie age-check you may buy up to US$100 and spend up to US$100 per day; after completing government-ID verification those limits rise to US$10,000 of purchases and US$1,500 of spending per day. The limits apply to real Clicks only (Bonus and free-ride allowances never count), are measured over a rolling 24 hours, and may be adjusted by us. Time you have already ridden — the end of a ride, a ride’s minimum length, or the last minutes of a call — is always charged, even if that takes you slightly past your daily limit. If you reach a limit you can verify your ID to raise it, or wait for the window to roll forward.
The age and identity checks in section 2 are provided for a fee, always shown before the check runs: the face liveness/age-estimation selfie is always free — JoyR1der pays the cost — and it is all that riding, spending, private contact, going on camera, hosting, co-hosting, promoting, selling content, or moderating an event requires. A government-ID check is free when we require it for a safety review (for example, after a report that you may be under 18), when a selfie could not confirm you are an adult, when it is needed to receive a payout, when you become a moderator of any tier (community, senior or official) — a role JoyR1der pays to verify — or, for any purpose, while you hold an active Plus (or higher) membership. A government-ID check carries a fee (currently ℂ250, which we may change and always show first) only when you complete it to create an organisation, become an advertiser or researcher, or voluntarily choose government ID instead of the free selfie — and even then it is free during your first 30 days after you join. If we require a government-ID check of you while one you paid for is still unfinished, we refund that fee. That fee is fronted for you (you are never blocked on balance) and becomes a small debt we recover from Clicks you later buy or earn. If you still owe an ID-check fee when you subscribe to Plus or higher, we write off what you still owe (the part fronted for you) and restore it to your balance.
Paying a government-ID-check fee. An ID-check fee must be paid within 90 days. If it is not, payouts and your organisation, advertiser and researcher features are paused until the fee is paid; everything else keeps working. You can clear an ID-check fee at any time by buying Clicks: we recover the fee from your purchase automatically. If you delete your account while you still owe an ID-check fee (or your Clicks balance is below zero for any other reason), what you owe is taken out of the earnings we pay you on closure before the rest is paid. The amount owed is shown in Profile → Account → “Pay ID fee.” Any check we require of you for a safety review (for example, after a report that you may be under 18) is free.
JoyR1der offers a ladder of optional membership tiers, paid in Clicks. The ladder is cumulative — each tier includes every perk of the tier(s) below it:
The following add-ons can also be bought on their own: Reply to Chats (ℂ500/mo); extra chat live-time of one, two or three minutes (ℂ500, ℂ1,000 or ℂ1,500 a month), which is added to any live-time your membership includes; People Boost (ℂ300/mo); and Eternal Posts (ℂ1,500/mo), which keeps your posts from expiring and includes nothing else. An add-on your membership already includes cannot be bought again, and buying a membership that includes an add-on you pay for stops that add-on renewing.
Billing and automatic renewal. Memberships and add-ons are subscriptions, not one-off purchases. Each is charged in Clicks when you subscribe and then renews automatically from your Clicks balance at the end of every period until you cancel: every month (30 days) for monthly memberships and for every add-on, or every 12 months for an annual membership, which renews for another 12 months. A renewal charges the price you subscribed at. Annual prices are No Ads, Plus, Pro and Premium at 2 months free (ℂ15,000 / ℂ27,000 / ℂ51,000 / ℂ87,000 a year) and Ultra at 1 month free (ℂ220,000 a year); add-ons are monthly only. These are JoyR1der’s own Digital Goods, so they may be paid with Bonus Clicks, Clicks or any mix. Before you subscribe we show you what is charged today, the renewal price and how often it renews, and nothing is charged until you confirm. Upgrading to a higher tier credits the unused part of your current tier. If a renewal cannot be paid from your balance, we keep trying for a short grace period (currently 3 days) while your access continues, and the subscription then ends if it still cannot be paid. While your account is suspended, banned or restricted, nothing renews: you are not charged, each membership and add-on ends when the period already paid for ends, and you can still cancel from Profile → My Subscriptions in the meantime.
Cancelling. You can cancel any membership or add-on at any time from Profile → My Subscriptions. Cancelling stops the next renewal; you keep access to the end of the period already paid for, and there is no refund for time already paid (this does not limit any refund you are entitled to by law). A membership or add-on is a licence to use features of the Service; it is not money, a payout, or a guarantee of any particular reach or outcome. We may change the tiers, add-ons, prices and perks, and any change will be shown before it applies to you. If we raise the price of a membership or add-on you already have, we tell you first and the new price applies only if you accept it; if you don’t, it ends when the period you have paid for ends and you are not charged again.
Only the following charge you again without a new purchase. Every one is paid from your Clicks or Bonus Clicks balance — no card is ever charged automatically, and nothing is charged once your balance cannot cover it.
Nothing else renews: event boosts, Promote me campaigns, rides, seats, passes, packs and content are one-off purchases (a Promote me campaign runs for the period and budget you set, and unspent budget is returned).
If you are a consumer in the EU, the EEA or the UK, the law normally gives you 14 days from buying digital content or a digital service to withdraw from the purchase without giving a reason. Clicks, memberships, add-ons and content are supplied as soon as you buy them. You lose the right to withdraw once supply has started only if, before you bought, you expressly asked for supply to start straight away and acknowledged that you would lose the right, and we confirmed that to you; for a membership or other service, if you withdraw after asking for it to start, you pay for the part already supplied. When you buy Clicks on the web, we ask for that request and acknowledgement in a tick box before you pay, and we confirm it by email once your Clicks are added. Even then, until you spend any Clicks after that purchase, you can still withdraw from it within the 14 days; once you spend Clicks, the right to withdraw from that purchase ends (Clicks are interchangeable, so spending any Clicks after the purchase counts as starting to use the ones you bought). Where you have not given that request and acknowledgement, you keep the 14-day right: to use it, email legal@joyr1der.com within 14 days of the purchase saying you are withdrawing, and we will refund you as the law requires. Purchases made through the App Store or Google Play are paid to Apple or Google, and their refund processes also apply.
If you are a consumer in the UK, memberships, add-ons and host memberships are subscription contracts. Before you subscribe to a JoyR1der membership or add-on we show you what is charged today, the renewal price and how often it renews; you can cancel any subscription in the app at any time, in a few taps, from Profile → My Subscriptions; and cancelling stops the next renewal. When the subscription-contract rules of the UK Digital Markets, Competition and Consumers Act 2024 come into force, we will give UK consumers the reminder notices, cooling-off rights and ways to cancel that those rules require.
Paid events are billed as advertised — typically per minute (metered by our servers, which are the authoritative record) or as a fixed fee. Per-minute prices are always a whole number of Clicks: hosts and riders can set only whole-Click rates, and rides are billed in whole Clicks per minute. Price stepping: some per-minute events reduce the per-rider rate in published steps as more riders join, and may raise it again — up to but never above the starting per-minute rate shown to you when you joined — as riders leave. When the rate rises, we show you an on-screen notice and billing continues at the new (higher, but never above your starting) rate; you may leave at any time. Where you pre-book, a deposit may be held in escrow. If a host does not appear within the grace period, your deposit is refunded; if you booked and do not attend after the host goes live, your deposit may be forfeited to the host. Very short sessions (under about 30 seconds) are not charged. Where we offer refunds, riders may request one within the stated window; refunds are typically pro-rated to the unwatched portion and the full amount in dispute is held while the request is open. Money not yet paid to the host — still in escrow, a held seat or a festival pass — is held where it is; otherwise it is held from the host's earnings, even if that takes the host's earnings balance below zero. If the refund is approved, the host gives back their share of the refunded amount (the part they were paid after our commission; we return our commission) and the rest of the hold is released to them; if it is declined or withdrawn, the whole hold is released. A host whose earnings balance is below zero owes the difference: it is paid off from their later earnings, and no payout is made until it is. The host may respond within the stated challenge period (currently 3 days); a request the host does not answer in that time and whose value (Clicks and Bonus Clicks together) is at or below a published limit (currently 200 Clicks) is approved automatically, as asked, and every other request is decided on review, where we decide how much of the Clicks and how much of the Bonus Clicks paid is refunded (all, part or none). A won auction seat may be disputed only after its event, by a rider who attended; a class paid for with a series pass or class pack is disputed as described under “Classes, series, passes and packs” below. A rider may withdraw a request and file it again once within the window. A refund of a digital item (hosted content or a recording) ends access to it. Refund availability is a feature we provide and may vary, but this does not limit any refund or remedy you are entitled to by law.
Joining and running out of Clicks. To join a per-minute event you need enough Clicks for at least one minute at your rate. If your balance runs out part-way through a minute, you are charged what your balance covers for that minute and are then removed from the event.
Minimum ride length. An Available-Now ride may have a minimum length, shown to you before you agree to the ride. If you choose to leave before the minimum is reached while the host is still there, you pay for the rest of the minimum (never for longer than the ride you agreed, and never more than an agreed flat fee); if the host ends the ride early, or you are disconnected, you pay only for the minutes used. If your balance cannot cover the rest of the minimum, the unpaid part is paid to the host from the deposit held for that ride, and the rest of the deposit is returned to you. You may dispute that payment within the refund window, like any other ride charge.
One ride at a time. You may have more than one ride requested or booked, but you can be on only one live ride at a time. Joining another live ride means leaving the one you are on first, which is charged as a normal leave (including any minimum ride length). A booked ride you don’t join is subject to the usual no-show rules for its deposit.
Classes, series, passes and packs. A weekly class runs for a set number of classes: the host sets either how many classes there are or the date it ends, and you can see this before you book. A series pass is one payment for every class of the series still to come when you buy it that you haven’t already booked or used; bought part-way through, or with some classes already booked, it covers only those classes, at the pass price multiplied by the classes it covers and divided by all the classes. A class pack is a number of sessions bought up front. The price you paid stands: if the host later changes a pass or pack price, your pass or pack is unaffected, and any refund is worked out from what you paid. While your pass covers a class, you can’t also book that class separately or buy a pack whose sessions your pass already covers. If you cancel a class, or don’t attend it, you get no refund: the price of your seat goes to the host, and a session from a class pack or a series pass counts as used — unless the host has already missed the start time or has dropped out of the live session, in which case you may cancel for a full refund. If the host cancels a class, skips a week, ends or shortens the series, doesn’t go live within 20 minutes of the start time, or doesn’t really run the session (a session runs only if the host is live for at least five minutes and is still live five minutes after its start time — going live only briefly beforehand, or dropping out soon after it starts, doesn’t count), or a moderator ends it, you get back what you paid for each class you won’t get: your Clicks for a booked seat; the session back on your pack; or, for a series pass, that class’s share of what you paid (the amount you paid divided by the number of classes your pass covered when you bought it, rounded down to whole Clicks; if every class your pass covered is refunded, you get back everything you paid). If the host ends a class for good, the unused sessions on your pack are refunded too, each at the price you paid for the pack it came from (sessions are used from your earliest pack first, so the unused ones are refunded from your latest pack first). Every refund goes back the way you paid, with Bonus Clicks returned as Bonus Clicks. What you pay for a class, a series pass, a class pack or a pre-booked seat is held by JoyR1der and paid to the host for each class only after that class has run and its refund period (24 hours after it ends) has closed; a refund due before then is paid from the money held. If you attended a class paid for with a series pass or a class pack, you may request a refund of that class within its refund period on the same terms as any other event, refunded from the money held for that class; a class you cancelled or did not attend cannot be disputed.
Memberships & free riding. A host may restrict an event to their subscribers (“members only”), and may — entirely at their own discretion, on a per-event basis — allow their Deluxe subscribers to ride that event free. Free riding is a perk the host chooses to give by forgoing their own earnings for those riders; it is not guaranteed, applies only to the host’s active Deluxe members, and can be switched on or off at any time, including during a live event. If a host turns “members only” on during a live event, riders who are not members may be removed after their time so far is billed. When Deluxe members start or stop riding free, the per-rider price for the remaining paying riders may step up or down as described above — but never above the starting rate you were shown when you joined, and you may leave at any time. Membership tiers otherwise confer status and access perks (badges, extra live-time, a private Deluxe chat); they do not include an always-on ride discount.
Ultra ride-free (platform membership) — distinct from a host's Deluxe perk above. An active Ultra subscriber (section 5) rides any public group event on the platform for free, for as long as the subscription is active, for up to three (3) hours per event per day (each day runs from midnight to midnight UTC). Before the three hours run out we ask whether you wish to continue and pay for the rest of that day’s ride on that event; if you agree, you are then charged that event’s normal rate like any other rider, under the payment terms in force when you joined. If you do not agree, your ride pauses when the three hours are used and you may choose then to pay and continue or to leave. We never start charging you for an event under this paragraph without your agreement. This benefit covers public group events only; it does not cover Available-Now rides, 1:1 bookings, solo sessions, or private group events, all of which bill an Ultra subscriber normally like any other rider. An Ultra subscriber may not use this benefit to start a 1:1-type event (they may still pay for one, like any other rider). Unlike the Deluxe perk, a host is not left to forgo their own earnings: when an Ultra subscriber rides a public group event free under this benefit, JoyR1der pays the host their normal share in Bonus Clicks (non-cashable, expiring 90 days after receipt) for that rider's time. A host accepts Bonus Clicks for Ultra free riders whether or not they have switched on “Accepts bonus” — Ultra is a high-priced, exclusive membership, so a host should not expect many Ultra free riders on an event. A public group event may lawfully have no paying riders at all if the only rider present is riding free as an Ultra subscriber — a host accepts that possibility the moment they choose to broadcast an event publicly.
New-rider free rides (Test-Drive Miles). To let newcomers experience the Service, JoyR1der may grant a new rider a small, one-time allowance of free riding time (“Test-Drive Miles”) that can be used only to ride public group events. As a host you accept that some riders may join your public group events and ride for up to that allowance of time before being charged. This is free exposure: the platform bears only its own streaming cost, no Clicks are created, and the host is not paid for that free time (just as you are not charged for it). Test-Drive Miles have no cash value, are never redeemable, withdrawable, or convertible to Clicks, cannot be used for memberships, tips, gifts, bids, goods, one-to-one or solo experiences, and are granted at our discretion. When a rider’s Test-Drive Miles run out they are asked to pay the normal rate to continue or to leave.
Recording. JoyR1der does not record every event. A live event is recorded only when (a) its host or a moderator chooses to record it, or (b) a JoyR1der administrator records it for safety, moderation or legal-compliance purposes. Whenever a recording starts, everyone in the event is notified on-screen and may leave before it continues; by remaining in, appearing in, or otherwise taking part in a recorded event — as a host, co-host, or viewer whose camera, microphone or messages are active — you consent to that recording. Administrator safety recordings are retained privately for a limited period, are used only for safety, moderation, legal-compliance and dispute-resolution purposes, and are never published, made available for viewing, sold, or offered for download. A host’s own recording is their content: the first 90 minutes are free, and beyond that we charge the host ℂ3 per minute (a rate we may change and always show first) to recover our recording costs — the host is told the rate when they start recording and is asked to confirm before any paid time begins; if they decline or run out of Clicks, recording stops but the event continues. A host’s recording is capped at 3 hours — the live event itself may continue for as long as the host likes, but the recording stops automatically at the 3‑hour mark (the host is warned on‑screen one minute before it ends). A host may choose to make their recording shareable, subject to the content licence in section 11. Recordings are handled as described in our Privacy Policy. If you do not wish to be recorded, leave when the on-screen recording notice appears.
Posts Creator Fund. If you publish to the Posts feed, you may share in the Posts Creator Fund. Each month we set aside a pool of up to 30% of the net advertising revenue the Posts feed earns that month, and divide it among eligible creators in proportion to the qualified engagement their posts earned (de-duplicated unique-viewer engagement and comments, excluding your own views). Your share, if any, is paid in Clicks to your earnings balance, subject to the standard payout minimum and holds. This is a revenue-share pool, not a sale — the 81% / 19% creator split does not apply to Fund distributions — and a share is not guaranteed (it depends on total advertising revenue and total engagement, both of which vary). We may change the pool percentage or pause the Fund. You must be an adult in good standing to receive a share.
Advertiser-funded bonus watchtime. A rider may choose to watch an advertiser's ad to earn bonus watchtime on your event. When they do, JoyR1der pays you your normal share for that time — the same 81% you earn from a paying rider (the 19% platform commission still applies), funded by the advertiser and credited to your earnings; from your side it settles like any other billed minute. This is only offered where an advertiser's bid can actually cover your per-minute rate, so you are never asked to give away time below your rate; where no ad can cover it (for example on higher-priced events), the option simply is not shown. By contrast, the brief ads that may play during a free peek — the unpaid preview shown before anyone has joined and been billed — fund the preview itself and do not earn the host anything: a peek has never been a paid ride. Your earnings begin when a rider joins and is billed, or rides on advertiser-funded bonus watchtime as described here.
This section applies when you host, sell or advertise on JoyR1der in the course of a trade, business or profession (a “business host”), including under the EU and UK rules on fairness and transparency for business users of online platforms (Regulation (EU) 2019/1150 and its UK equivalent). It adds to the rest of these Terms.
Hosts may upload and offer content (video, images, PDFs and audio) and event recordings to members or for a set price. You may set content to expire: this hides it from search, viewing, streaming and download while keeping it in your own catalogue, so you can re-enable it later. Storage is provided free up to an allowance that scales with your earnings; we may limit further uploads once you reach that allowance. To keep the platform sustainable, content that is not viewed, sold, or edited for an extended period may be archived after around 60 days of dormancy and permanently deleted after around 90 days of continuous dormancy. We will warn you before deletion, and you can prevent it at any time by keeping the content (which resets the dormancy period). Deleted content cannot be recovered. Content you allow to be downloaded may be saved by buyers and cannot be recalled, and you must hold all rights to anything you upload.
Advertisers fund a prepaid wallet in real currency and bid in our auction. Campaigns are shown only to verified adults (18+), must pass our review, and may be paused or removed at our discretion. Advertisers must advertise lawfully and truthfully, hold rights to their creative, and complete any verification we require. Advertising targeting uses content categories, interests (including interests we infer from what people watch, attend and browse, unless they turn personalisation off), age group, gender and coarse location — never a user’s identity documents, biometric data or private messages (see our Privacy Policy). Political and issue ads carry a “Paid for by” disclosure saying who paid for them. They are shown only in the United States, the United Kingdom, Australia and New Zealand, and only to viewers in the advertiser’s own country. The Advertising Terms apply to advertisers.
JoyR1der is a platform for live, real-time experiences, conversation and commerce, and it is not an adult-content or mature-content service. Pornography, nudity and sexual content are not allowed (see the No adult content clause below). You are responsible for what you stream, post and send. You must not use the Service to create, share, promote or solicit:
Beyond these prohibitions, all content must comply with our Community Guidelines and with the reasonable decisions of our moderators. The Community Guidelines set the standards for what is and isn’t acceptable — including how we treat sensitive content — and we may update them from time to time. We may remove content, limit its reach, age-restrict it, or restrict or close accounts to enforce these Terms, our Community Guidelines and our moderators’ decisions, at our reasonable discretion — including where content is lawful but not consistent with the purpose and standards of the Service.
No adult content. JoyR1der is not an adult-content or mature-content platform. Pornography, nudity, and sexually explicit or sexual content of any kind are prohibited — in streams, posts, messages, profile images, uploads, hosted content, ads and anything else on the Service — and so is soliciting, advertising or selling sexual services, or using the Service to send people to sexual content elsewhere. The 18+ account requirement is a child-safety requirement: it is about who can hold an account, so that adults can use the Service without minors being involved. It is never a permission for adult content. Content that sexualises or involves a minor, non-consensual intimate imagery (including deepfakes), sexual violence and bestiality are also illegal in most places and are reported to the authorities. We may remove content, limit its reach, or suspend or close accounts that breach this clause.
The Service, its software, branding and design are owned by Conesworth Limited and its licensors. You keep ownership of the content you create. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, reproduce and adapt your content as needed to operate, promote and improve the Service and to comply with law and safety obligations. This licence continues for content others have received or that we must retain for legal or safety reasons, and otherwise ends when your content is deleted.
You must own or be licensed for everything you stream, post or sell. By going live, posting, or offering content for sale you represent and warrant that you are the copyright owner of every work it contains, or that you hold all rights, licences, consents and permissions needed to use it on the Service and to allow us to host, transmit and (where applicable) sell it on your behalf. Clearing those rights is your responsibility alone.
You may not stream or sell other people's work. You must not broadcast, record, re-stream or sell content you do not have the right to use. This includes, without limitation, live-rebroadcasting a concert, gig, festival, theatre or other performance, a sports match, or a film, TV broadcast or other ticketed or copyrighted event that you are attending but do not own or control the rights to, and playing, performing or displaying music, film, images or other copyrighted material in your stream or content without a licence. Attending or buying a ticket to an event does not give you the right to broadcast, record or monetise it.
Notice and takedown. We operate a notice-and-takedown process consistent with the U.S. DMCA (17 U.S.C. §512) and applicable law. Any user can report suspected infringement in-app, and rightsholders can send a formal notice to our designated copyright agent, Tim Schliebs, Conesworth Limited, at legal@joyr1der.com (registered with the U.S. Copyright Office DMCA Designated Agent Directory, registration number DMCA-1084144). We act expeditiously on valid notices: we remove or disable the content — including stopping a live event — refund affected riders where appropriate, may reverse the host's earnings on the removed content, and notify the host. A host who believes a removal was a mistake may submit a counter-notice.
Repeat infringers. We keep a copyright strike record and terminate the accounts of repeat infringers in appropriate circumstances; a terminated user may not re-register. How we protect digital rights, what a valid notice must contain, and how counter-notices and repeat-infringer termination work are set out in full in our Copyright & Digital Rights policy, which forms part of these Terms.
We operate reporting, moderation and appeals as described in our Privacy Policy. Where you breach these Terms or our rules, we may (depending on severity and after any applicable appeal window): warn you, limit your reach or features, remove content, suspend or permanently close your account, withhold or forfeit funds held for you, require re-verification, and refer serious matters to authorities. Strikes decay over time and a successful appeal reverses the associated penalty. On account closure for cause, remaining Clicks may be paid to your connected payout account or, if you have none, forfeited after a short grace period, in each case subject to your non-excludable legal rights.
Our Privacy Policy explains how we handle your information — including the age-assurance checks we run and the biometric data involved — and the measures we take to keep minors off the Service. It forms part of these Terms.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we do not warrant that it will be uninterrupted, error-free or secure, or that user content or hosts will meet your expectations. JoyR1der is a platform that connects users; we are not a party to the interactions between users and are not responsible for their conduct. Nothing in this section limits guarantees or rights you have that cannot be excluded by law (see the notice at the top of these Terms). Where those laws allow us to limit the remedy for a breach of a guarantee, our liability is limited to re-supplying the service or paying the cost of re-supply.
To the maximum extent permitted by law, and except for liability that cannot lawfully be excluded: (a) we are not liable for indirect, incidental, special or consequential loss, or for lost profits, data or goodwill; and (b) our total aggregate liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or NZ$100. Some jurisdictions do not allow certain limitations, in which case those limitations apply only to the extent permitted.
To the extent permitted by law, you agree to indemnify and hold harmless Conesworth Limited and its officers, employees and agents from claims, losses and costs (including reasonable legal costs) arising from your content, your use of the Service, or your breach of these Terms or of law — except to the extent caused by us.
You may stop using the Service and delete your account at any time from Profile settings. If you earn on JoyR1der, deletion completes after a hold. If you have earnings, a sale or charge still inside its refund period, a refund request open against you, or a refund request of your own still being decided, your account closes at once — it is hidden from everyone, you are signed out, your upcoming classes, events and bookings are cancelled with riders refunded, and memberships riders hold with you stop renewing — and is deleted after a hold of at least 24 hours, or once the last refund period on your sales has ended and every refund request against you or of yours has been decided, whichever is later. During the hold your funds stay in your account and are held, with no payouts, so that refunds can be settled from them; your own subscriptions stop renewing, and an advertising wallet you are closing takes no more top-ups. The app tells you the date your account will be deleted. You can cancel the deletion: sign back in before it completes and tap “Cancel the deletion”, which reopens your account — cancelled classes and bookings stay cancelled, and subscriptions and memberships that stopped renewing don’t restart. If you have none of these, your account is deleted straight away. What deleting gives up: whatever cannot be paid out to you is forfeited to Conesworth Limited (trading as JoyR1der) when your account is deleted — Clicks you bought, Bonus Clicks, earnings still in their 90-day payout hold, money held for promotions you are running, and any promotional advertising credit. Unspent money you paid into an advertising wallet is not forfeited: it is refunded to the card it was paid with (see the Advertising Terms, section 9). Classes, seats, session packs and series passes you have paid for with other hosts are given up, as if you had cancelled them yourself (no refund), and any refund that would reach you after your account is deleted goes to JoyR1der instead. Earnings that are ready to be paid can be paid to your connected payout account first (less anything you owe, section 5), or you can choose to forfeit them. Before you confirm, the app shows you the amount you would lose — or, where part of it is still being settled, the most you could lose — and nothing is forfeited without your explicit consent. We never forfeit more than you agreed to: if, by the end of the hold, more would be forfeited than the amount you were shown (for example because your payout account stopped qualifying, or a refund landed in your balance), the deletion waits and we ask you to confirm the new amount or cancel; if you haven’t answered within 30 days, your account is deleted, no more than you agreed to is forfeited, and the rest is held for our support team to return to you — it is never forfeited. This does not limit any refund you are entitled to by law. We may suspend or terminate your access if you breach these Terms, to protect users or the Service, or as required by law. Provisions that by their nature should survive termination (including payment, IP licence for retained content, disclaimers, liability limits, indemnity and governing law) survive.
These Terms are governed by the laws of New Zealand, and you and we submit to the exclusive jurisdiction of the New Zealand courts — except that this does not deprive you of the protection of mandatory consumer-protection laws, or the jurisdiction of consumer courts, that apply where you live and cannot be excluded by agreement. Before starting formal proceedings, please contact us at legal@joyr1der.com so we can try to resolve the matter.
We may update these Terms. If a change is material we update the version and “Effective” date, tell you in the app, and ask you to accept the updated Terms before you continue using the Service; if you don’t accept them, you can delete your account instead. Business hosts get notice in advance as described in section 7A.
These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. Nothing creates an agency, partnership or employment relationship between us.
Conesworth Limited (trading as JoyR1der)
16 Rautawhiri Road, Helensville 0800, New Zealand
NZ company number 1862936
Email: legal@joyr1der.com