These Advertising Terms (“Advertising Terms”) govern your use of the JoyR1der advertising portal and any advertising campaign you create, fund or run on JoyR1der. They add to, and form part of, our general Terms & Conditions and Privacy Policy. If there is a conflict on an advertising matter, these Advertising Terms prevail.
1. Acceptance & who may advertise
2. Company accounts & users
3. Ad wallet, Clicks & billing
4. Invoices, tax & payment
5. Campaigns, bids & budgets
6. Review & content standards
6A. Ad categories & where ads can run
6B. Political & issue advertising
7. Targeting & anonymity
8. Delivery, measurement & no guarantee
9. Spend, holds & refunds
10. Your warranties
11. Content licence & IP
12. Data & privacy
13. Suspension & termination
14. Disclaimers & liability
15. Indemnity
16. Governing law
17. Changes
18. Contact
To advertise you must be at least 18 years old, hold an identity-verified JoyR1der account in good standing, and agree to these Advertising Terms. Minors may not open, control or be a member of an advertiser account. If you advertise on behalf of an organisation, you confirm you are authorised to bind that organisation, and “you” includes that organisation.
You may advertise as an individual or through a company account (an “Advertiser Org”). An Advertiser Org may be a standalone company profile or may be linked to an organisation you own on JoyR1der. Advertiser Orgs support multiple users with roles:
| Role | What they can do |
|---|---|
| Owner | Full control, including billing, funding the shared wallet, inviting/removing members, and transferring ownership. Every Advertiser Org has exactly one Owner, who must hold an identity-verified account; ownership can only be transferred to an identity-verified member. |
| Manager | Create, edit, pause, resume and stop campaigns and spend from the shared wallet. Cannot manage billing or members. Managers must hold an identity-verified account. |
| Analyst | View campaigns and reports only. Cannot see invoices, spend or change anything. |
The Owner is responsible for all activity and spend under the Advertiser Org, including the acts of every member and anyone the members allow to use their access. The shared ad wallet and all campaigns belong to the Advertiser Org, not to any individual member; a member who leaves or is removed keeps no claim to the wallet balance or campaigns. You must keep your member list accurate and remove people who no longer need access.
Members join by accepting the Owner’s invitation, and any member other than the Owner may leave at any time. Joining an Advertiser Org does not open a personal advertiser account. If you have a personal advertiser account and own an Advertiser Org, you may move your personal wallet balance into it: paid funds become the Advertiser Org’s paid funds and promotional credit stays promotional credit, and once moved they belong to the Advertiser Org. An Owner whose Advertiser Org has other members must transfer ownership before their JoyR1der account can be deleted; an Advertiser Org with no other members closes when its Owner’s account is deleted, and its balance is treated like a closed personal advertiser account’s: unspent paid funds are refunded to the original payment method (§9) and promotional credit is removed, with your consent shown at deletion. The Owner may also close an Advertiser Org with no other members from the advertiser portal.
We issue an invoice for each wallet top-up (a tax invoice where we charge GST or VAT). Invoices are numbered sequentially and record the buyer and seller details you provide, the amount, and any applicable tax. Where tax (such as GST/VAT) applies, the displayed price is treated as tax-inclusive and the tax component is shown on the invoice. You are responsible for giving us accurate billing details (legal name, address and any tax identifier) and for your own tax position, including any reverse-charge or self-assessment obligations in your jurisdiction. Card and payment processing is handled by our payment provider; you must be authorised to use the payment method and comply with its terms.
You choose a campaign format, creative, bid (where the format is bid-based), budget and schedule. Bid-based formats clear in an auction: what you actually pay per result is set by the auction and never exceeds your maximum bid. Lead-gen and Offer campaigns are not charged per tap: a Lead-gen campaign is charged its bid for each lead form someone sends you — once per person per campaign — and an Offer campaign is charged, each time you confirm (in the portal, or from your own system using the campaign’s secret) that one of the one-time codes we issued was used, the bid that was in place when that code was issued — once per code and only before that code expires. Changing the bid applies to codes issued afterwards, and you cannot lower an Offer’s budget below what the codes already given out would be charged. Leads from accounts we have blocked, suspended or are holding for an age check, or from people who have blocked you, are delivered but not charged. Some formats are reserved or priced per unit (for example per seat or per panel) rather than bid-based. You may edit a campaign’s bid and budget, pause and resume it, or stop it. Editing the creative of a campaign sends it through our automated checks again; if they flag the edit, delivery pauses until our team has reviewed it.
Takeovers. A category or search takeover reserves specific hours, up to 14 days ahead, each at the price shown when you book it (or, for a sealed-bid hour, the price it clears at). A search takeover owns one word or a phrase of up to four words, in the normal form shown before you book (lowercase, letters and numbers only; an apostrophe or hyphen inside a word joins it, so “e-bike” is “ebike”, and other punctuation separates words); it shows when those words appear together, in that order, in a search, and where a longer owned phrase also matches the same search, the longer phrase is shown instead. The price of your booked hours is held from your wallet. Each booked hour is charged once it has started, if your ad was showing at any point in it; an hour your ad could not show in at all because we were holding it for review (by our automated checks or after a report), or because we had paused it after a decision on your account’s identity check or while a card dispute left your wallet below zero, is refunded. A takeover cannot be paused and its budget cannot be edited. You may change its creative only until its first booked hour starts. You may stop it at any time, and every booked hour that has not yet started is refunded.
Surveys. A survey asks for a number of responses that is a multiple of 10 (at least 10). Its budget (the number of responses you want times the amount per response) is held from your wallet, each completed response is charged its per-response amount, and what is unspent is released when it ends. To protect respondents, results are released in whole batches of 10: the response count, the answers and the amount shown as spent update each time another 10 people have answered. Responses beyond the last full batch are not shown, even after the survey ends (they are still charged — those respondents were paid); a survey that ends with fewer than 10 responses shows no results. Written answers are shown in a random order and cannot be linked to each other or to a person.
Where your ads may appear. Depending on the format you choose and our review, your ads may be shown across the Service’s advertising surfaces, which currently include:
All placements are shown only to verified adults (18+), are subject to review, frequency capping, and the content-suppression rules that keep advertising out of default, public-facing and minor-accessible surfaces. They are not shown to members whose subscription removes ads, except a rewarded ad that member chooses to watch. We do not guarantee any particular placement, surface, position or adjacency (see §8), and we may add, change, remove or re-price advertising surfaces at any time.
How review works. When you submit or edit an ad, a sponsorship or a survey, our automated safety checks review it straight away. If they find nothing, it is approved automatically and runs on its own schedule. If they flag something, it is held — it does not run — until a member of our team has looked at it. Automatic approval is not an endorsement and does not warrant that an ad is lawful; you remain responsible for it.
Reports and removal. Anyone who sees an ad or survey can report it to us. A reported item usually keeps running while our team reviews it, but a report that it puts a child at risk or is illegal pauses it until we decide. We may remove any ad, campaign, sponsorship or survey at any time, for any reason, at our discretion. When we remove one, it stops immediately and for good, we tell you why, and we return its unspent amount to your ad wallet: the remaining budget hold; for a takeover, the hours that have not yet started and any hour it could not show in at all while we held it (an hour it showed in, including the hour in progress, counts as delivered); for a sponsorship, the seats not yet claimed; and for a survey, the unspent reward budget. A removal is not in itself a penalty, but repeated or serious breaches may lead to action under §13.
Your ads and landing pages must be truthful, must not be misleading or deceptive, and must comply with all applicable law and advertising codes. You must not advertise, without limitation: content unlawful in a place it is served; pornography, nudity or any other sexual content; content that exploits minors; age-restricted products targeted at or visible to minors; hate, harassment, or violence; weapons, illegal drugs, or regulated goods you are not licensed to sell (some categories aren’t accepted even with a licence; see §6A); scams, malware, deceptive “clickbait”, or counterfeit goods; or anything that infringes another’s rights. Some categories are not accepted at all, or run only in some countries (§6A).
We aim to deliver your campaigns as configured, but we do not guarantee any level of delivery, impressions, clicks, leads, views, seats, conversions, placement, or results, or that delivery will be free of technical faults. Our measurement and reporting (including impressions, clicks, leads, completed views and spend) are the definitive record for billing, and you agree to rely on our figures. We use reasonable measures to detect and filter invalid or fraudulent activity, and we may adjust or withhold reporting and charges we believe reflect such activity.
Delivered advertising is generally non-refundable. When a campaign or survey ends or is stopped, the unspent held amount is released to your wallet automatically (a survey shows its results only as section 5 describes — results are released in whole batches of 10; responses beyond the last full batch are not shown). A Lead-gen or Offer campaign ends by itself when what is left of its budget cannot pay for one more lead or redemption at your bid, and that remainder is released the same way. When an Offer campaign ends because you stop it, its end date passes or its budget runs out, we keep holding enough of its unspent budget to pay, for each code already given out that has not been redeemed or expired, the bid in place when it was issued (never more than was left); a code you confirm after the end is charged from that amount, and the rest is released to your wallet as those codes expire, and in full once none is left. If we remove the campaign under these Terms or you close your account, that amount is released at once and no later redemption is charged. Genuinely unspent, unheld wallet funds may also be refunded where required by law or at our discretion; we may deduct amounts you owe us. We do not pay out or refund amounts to any third party (for example, a rival claimant) as a result of a copyright or other complaint against your ad.
Pauses for a card dispute or an identity check. If a card dispute on one of your top-ups takes your wallet below zero, we pause all of your running advertising, surveys and sponsorships paid from that wallet, and you can’t start new ones. When the wallet is no longer below zero (for example after a top-up or once the dispute is resolved in your favour), we restart exactly the items we paused, unless something else still blocks them. We do the same, for your own items and those of any company account you own, if our team rejects your identity check, and restart them if that decision is reversed. A takeover hour wholly inside such a pause is refunded (§5).
Refund when your account closes. When you close your advertiser account, when the Owner closes an Advertiser Org, or when the account holding the wallet is deleted, everything running is stopped first (advertising already delivered — including takeover hours that have begun — is spent), and then the genuinely unspent, unheld paid funds in the wallet are refunded to the original payment method: to the card(s) you topped up with, most recent payment first, up to what each payment can still be refunded. Each refund comes with a credit note against the original invoice, including the tax share. Any part that can’t go back to the original payment method (for example, because the payment is too old for the card network, or a refund fails) is paid to you by our support team another way. We currently absorb card processing fees on these refunds; we may deduct the processing fee of the original payment in future, and will say so here first. Promotional or granted advertising credit has no cash value and is not refunded — it is removed when the wallet closes. An Advertiser Org’s wallet is refunded only when the Org is closed by its Owner or closes with its sole Owner’s account; members have no claim to it (§2).
You warrant that: you have the authority and all rights, licences and consents needed for your ads, targeting, creatives, trade marks, landing pages and the goods or services promoted; your ads and their destinations comply with all applicable law; the information you give us (including billing and identity details) is accurate; and you will not interfere with, defraud, or manipulate the auction, delivery, or measurement (including by generating invalid impressions, clicks, leads or views, or by inducing others to do so).
You keep ownership of your creatives and marks. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, adapt for formatting, distribute and display your creatives for the purpose of operating, delivering and reporting on your campaigns, and to keep records as required. You must not use our names, logos or marks except as the portal allows, and must not imply endorsement by JoyR1der.
Our handling of personal data is described in our Privacy Policy. Where you supply or receive any personal data in connection with advertising, you must comply with all applicable data-protection law and have a lawful basis to do so. You must not upload personal data to us for targeting except through features we expressly provide, and you must not attempt to combine our reporting with other data to identify an individual.
We may pause, reject, remove, suspend or terminate any ad, campaign, advertiser account or Advertiser Org, and may withhold or reverse spend, if we believe you have breached these Advertising Terms or the general Terms, created legal or safety risk, or engaged in invalid or fraudulent activity. Where practical and lawful we will tell you why. You may stop your campaigns and close your account at any time, from Account & billing in the advertiser portal; on closure, unspent, unheld paid funds are refunded to the original payment method as set out in §9.
To the extent permitted by law, the advertising services are provided “as is” and “as available”, and we exclude all implied warranties. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, or anticipated savings, arising from advertising with us. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to your advertising in any 12-month period is limited to the amount of ad spend you actually paid us and that we retained for the campaign(s) giving rise to the claim in that period. Nothing in these Advertising Terms limits liability that cannot lawfully be limited, or your non-excludable rights under laws such as the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 (noting that advertising services acquired for a business may be contracted out of those Acts where the law allows).
You will indemnify and hold harmless JoyR1der and Conesworth Limited, and our officers, employees and agents, from and against any claim, loss, liability, cost and expense (including reasonable legal fees) arising from your ads, creatives, targeting, landing pages, goods or services, your breach of these Advertising Terms, or your infringement of any law or third-party right.
These Advertising Terms are governed by the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the New Zealand courts, without limiting any mandatory rights you have under the law of your own country of residence.
We may update these Advertising Terms from time to time. Material changes take effect prospectively. When the version changes, you will be asked to accept the new version the next time you use the advertiser portal, and continued use — starting, editing, funding or running advertising — requires that you accept it; until you do, you can still view your account, pause or stop campaigns, as an Owner or Manager see your invoices, and leave an Advertiser Org. The version and effective date are shown at the top of this page.
Advertising questions: advertise@joyr1der.com. Legal notices: legal@joyr1der.com, Conesworth Limited, 16 Rautawhiri Road, Helensville 0800, New Zealand.